How much does Punch List cost?
Punch List is free for Homeowners.
How do I sign up for Punch List?
An Account Executive will reach out to you once the project is started with your Contractor and provide instructions on downloading the app to get started.
What information does Punch list need to set up my project?
None! The Punch List team will work with your Contractor to set up your project. Once we have all the information required, we’ll schedule a kick-off call and begin your project!
Can I set up my own project?
Punch List believes that with the current workload of contractors, it’s much better for our team to provide this process in order to eliminate onboarding time and not create too many complexities within the app.
Why do I have to enter my bank information?
Punch List is free for Homeowners. Your bank information is stored securely with our payment partners to make it easy for you to pay your contractor per the terms of your agreement and keep your project on track.
Why does it say, “We’re setting up your project”?
If you see a note saying “ We’re Setting Up Your Project,” it simply means our team is actively working with your Contractor to set up your Project. This process typically takes 24-48 hours.
Once your project is ready, our team will reach out to you to kick off your project!
What information does Punch List need from me?
As a Homeowner, you don’t need to submit any information to Punch List. Our team will upload your project contracts, an itemized list of agreed upon work, cost estimates, and any other details that are important to completing your project and payments all in partnership with your Contractor.
How do I set up a call with my onboarding specialist?
In your onboarding email, there will be a link to your assigned support member’s calendar. From there, you can schedule a time that works best for you. If you’re swamped, we’ll proactively reach out to you to find some time and get your project off the ground.
What if I don’t receive an onboarding email?
You should receive an email from our team after your project is ready to go. If you still haven’t received an onboarding email from Punch List, first check your spam filter and search your inbox for “title of email” or “@punchlist.com”. You can always contact us at email@example.com if you have any questions.
How long does it take to set up a project?
Once we receive the information requested from your Contractor, your Punch List project should be set up within 1-2 business days. You will receive a confirmation email from Punch List when we are ready to begin your project!
Are there additional resources to help me navigate the Punch List application?
Yes, once your project is set up our support team will reach out to you for a full walkthrough of all the Punch List features and to double-check the accuracy of your Punch List project.
What are allowances?
Allowances are materials, fixtures, or appliances that need to be ordered as part of your remodel project. Typically, an estimated budget is created at the start of the project. As items are purchased your Contractor will upload their receipt(s) and enter the exact amount for the purchase to automatically generate an invoice. This invoice will be sent to you to ensure prompt repayment.
How do I message my Contractor?
If you have a general question for your Contractor, tap Messages at the bottom of your application. Type your message and then send. Your Contractor will receive a push notification and should get back to you soon.
What if my Contractor submits a change order?
You will receive a notification if your Contract submits a change order. This notification should contain information detailing why the change order was created, the new work that needs to be done, and total cost for the new work. Any details that need to be changed should be discussed with your Contractor.